Order Status | |
Shipping & Terms | |
Standard shipping via UPS/ FEDEX/ USPS Ground is included in the quoted price. Orders are processed and shipped 2-5 business days from the day of order. Please be sure to inspect your order at time of delivery for any issues or damage and if possible note any damage with delivery driver. Please call 1-954-426-2822 immediately if there are any problems with your order. |
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Has my order shipped? | |
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. | |
How do I change quantities or cancel an item in my order? | |
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. | |
How do I track my order? | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. | |
My order never arrived. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
An item is missing from my shipment. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
My product is missing parts. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
When will my backorder arrive? | |
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |